Delivery & Returns

 

DELIVERIES
We aim to process all orders within 24 hours subject to payment clearance and stock availability. At busier times this may take a bit longer.

Please allow 3-5 days for standard delivery in the UK and 4-10 days for overseas orders. We do offer an express delivery option (UK only) which will normally be delivered on the next working day if ordered before 12pm.

Any orders not received after 14 days will be replaced subject to stock availability (except for parcels that are uncollected from postal depots).

Please ensure that your address is displayed correctly and expect to have to sign for parcels. We cannot be responsible for any parcels returned to us as the result of an incorrect address or uncollected parcels. In these cases, shipping will be charged again.

Our shipping costs are calculated by weight. We use a number of different couriers to give you the best value for money.

 

UK
Standard Shipping (allow 3-5 days)
0.01kg-1kg £3.00
1.01kg-3kg £5.00
3.01kg-15kg £6.50

Express Shipping (allow 1-2 days)
0.01kg-10kg £7.50
Excluding weekends – if order is placed on a Friday, delivery will be made on Monday or Tuesday) 

 

EUROPE
We are currently only shipping to Belgium, France, Germany, Italy, Ireland, Netherlands, Poland, Portugal and Spain.

Standard Shipping (allow 4-10 days)
Belgium, France, Germany, Netherlands and Poland
0.01kg-3kg £14.00
3.01kg-10kg £16.00

Standard Shipping (allow 4-10 days)
Italy, Ireland, Portugal and Spain
0.01kg-3kg £17.50
3.01kg-10kg £20.00

 

WORLDWIDE
We are currently only shipping to Australia, Canada and the US.

Standard Shipping (allow 4-10 days)
US
0.01kg-1kg £12.00
1.01kg-2kg £17.50
2.01kg-3kg £25.00

Standard Shipping (allow 4-10 days)
Australia and Canada
0.01kg-1kg £16.00
1.01kg-2kg £21.00
2.01kg-3kg £25.00

 

RETURNS POLICY
We always try and ensure that your orders reach you in perfect condition and that you are happy with what you receive. However if for some reason you aren't then please get in touch. You must return the order to us, in its original condition, within 28 days in order to get an exchange or refund.

Any returned items will be refunded immediately minus the cost of the initial postage fee. Any faulty items must be returned to us before a replacement or refund is provided. We will only replace with the same item.

If you do send items back then please use a secure postage method, so that you can trace where the package is. The item is your responsibility until we receive it.

 

PRICES
All prices are subject to change and we retain the right to adjust prices at any given moment. All prices, and shipping, include VAT at the current rate. UK VAT No. GB 246 2538 04